Support
Ennakko works out when your energy dips and shows them next to the events in your calendar. Here is how to get help and answers to what gets asked most.
Updated 31 August 2026
Contact us
Questions, suggestions or something not working — write to support@ennakko.app. We reply in whichever language you wrote in.
What the subscription gets you
A subscription opens all of Ennakko: day, week, month and year forecasts, analytics, reports, calendar events and the Blog.
The App Store handles purchase, plan management and restoring access for your Apple ID.
Plans and the trial
- Monthly or yearly — a subscription that renews automatically until you cancel it.
- A trial appears only for an Apple ID that the App Store confirms as eligible; its duration and next price are shown on the paywall.
How to cancel a subscription
Subscriptions are handled by Apple, not by us. On your device: Settings → your name → Subscriptions → Ennakko. Cancelling and changing plan both live there.
If the paywall showed a trial, its end date is visible in your Apple ID. To prevent the next charge, cancel at least 24 hours before it ends.
I paid but nothing unlocked
Tap “Restore purchases” on Profile → Subscription. Make sure you are signed in to the App Store with the same Apple ID you paid with.
If that does not help, write to us and we will sort it out.
Where my data is stored
On your device. Ennakko has no server, and no account is needed to use it — you can go through the whole app without signing in once.
A copy of your history goes to your own iCloud, so the data is found when you change phone. That is Apple’s storage, not our server: we do not see this copy. Turn iCloud off and the app works the same — your data just will not move across.
You can always take your data with you as a file — Profile → “Save a backup”.
What you need
An iPhone running iOS 18 or later.
Ennakko is not a doctor
The forecast is statistics drawn from your own dates, not a medical opinion. It does not diagnose, does not prescribe treatment and is no use as contraception. If something worries you, see a doctor.